Frequently Asked Questions
Get answers to common questions about managed IT services, cybersecurity, cloud solutions, and IT support for Maryland businesses.
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What are managed IT services?
Managed IT services involve outsourcing your business's IT infrastructure management and support to a third-party provider. This includes 24/7 monitoring, maintenance, security, and support for all your technology needs, allowing you to focus on your core business operations.
How much do managed IT services cost?
Our managed IT services start at $99 per user per month for essential support, $149 for professional services, and $199 for enterprise-level support. Pricing depends on the number of users, services required, and complexity of your IT environment. We provide transparent pricing with no hidden fees.
What's included in your managed IT support?
Our managed IT services include 24/7 help desk support, proactive monitoring, patch management, antivirus protection, backup services, network management, cybersecurity, and on-site support when needed. We also provide strategic IT planning and consultation.
How quickly do you respond to IT issues?
We provide 15-minute average response time for remote support during business hours and 4-hour emergency response for critical issues. Our 24/7 monitoring often allows us to resolve issues before you even notice them.
Do I need managed IT services for my small business?
Yes, small businesses often benefit the most from managed IT services. You get enterprise-level IT support and security without the cost of hiring full-time IT staff. This allows you to focus on growing your business while we handle your technology needs.
Can you help with IT compliance requirements?
Absolutely. We help businesses in healthcare (HIPAA), finance (PCI-DSS, SOX), and other regulated industries maintain compliance. Our team understands various compliance frameworks and can ensure your IT infrastructure meets required standards.
Cybersecurity
How do you protect my business from cyber threats?
We implement a multi-layered security approach including firewalls, antivirus/anti-malware, email security, network monitoring, employee training, regular security assessments, and incident response planning. We also keep your systems updated with the latest security patches.
What should I do if my business is hit by a cyberattack?
Contact us immediately at our emergency line. We have incident response protocols to quickly contain the threat, assess damage, restore systems from backups, and implement additional security measures to prevent future attacks.
Do you provide cybersecurity training for employees?
Yes, we offer comprehensive security awareness training including phishing simulation, password best practices, social engineering awareness, and ongoing education to keep your team informed about the latest threats.
How often should we conduct security assessments?
We recommend quarterly security assessments for most businesses, with more frequent assessments for highly regulated industries. Our proactive monitoring provides continuous security oversight between formal assessments.
Cloud Services
Should my business move to the cloud?
Cloud migration offers many benefits including cost savings, scalability, improved collaboration, and enhanced disaster recovery. We assess your current infrastructure and business needs to determine the best cloud strategy for your organization.
How do you ensure cloud security?
We implement cloud-specific security measures including identity and access management, encryption, network security, compliance monitoring, and regular security audits. We work with trusted cloud providers like Microsoft Azure and AWS.
What's the difference between public, private, and hybrid cloud?
Public cloud uses shared infrastructure (like Microsoft 365), private cloud is dedicated to your organization, and hybrid cloud combines both. We help you choose the right mix based on your security, compliance, and business requirements.
How long does cloud migration take?
Migration timelines vary from a few weeks for simple email migrations to several months for complex enterprise environments. We create detailed migration plans with minimal downtime and thorough testing to ensure smooth transitions.
Data Backup & Recovery
How often should I backup my business data?
We recommend continuous or hourly backups for critical data, with full system backups performed daily. Our backup solutions include both local and cloud-based options following the 3-2-1 backup rule for maximum protection.
How quickly can you restore my data after a disaster?
Recovery times depend on the amount of data and type of disaster. With our backup solutions, we can typically restore critical systems within 2-4 hours and complete data restoration within 24 hours for most scenarios.
Do you test backup systems regularly?
Yes, we perform monthly backup testing and quarterly disaster recovery drills to ensure your data can be successfully restored when needed. We also provide detailed reports on backup status and test results.
What's the difference between backup and disaster recovery?
Backup is copying and storing your data, while disaster recovery is the complete process of restoring business operations after a disaster. Our disaster recovery plans include data restoration, system rebuilding, and business continuity procedures.
IT Consulting & Support
Do you provide on-site IT support?
Yes, we provide on-site support throughout Maryland and the Mid-Atlantic region. While many issues can be resolved remotely, our technicians can be at your location within 2-4 hours for complex problems requiring hands-on attention.
How do you help with IT budgeting and planning?
We provide strategic IT planning including technology roadmaps, budget forecasting, vendor management, and cost optimization recommendations. Our goal is to align your IT investments with your business objectives.
Can you help us choose the right technology solutions?
Absolutely. We act as your trusted technology advisor, evaluating solutions based on your business needs, budget, and growth plans. We're vendor-neutral and recommend the best fit for your specific requirements.
Do you offer free IT assessments?
Yes, we provide complimentary IT assessments to evaluate your current technology infrastructure, identify security vulnerabilities, and recommend improvements. This helps us understand your needs and provide accurate pricing.
Pricing & Contracts
Do you require long-term contracts?
We offer flexible contract terms including month-to-month options. While longer-term contracts often provide better pricing, we're confident in our service quality and don't believe in locking clients into unwanted agreements.
Are there any hidden fees in your pricing?
No, we believe in transparent pricing. Our monthly fees include all standard services outlined in your agreement. Any additional services or emergency on-site visits outside your plan are discussed and approved before implementation.
Can I upgrade or downgrade my service plan?
Yes, you can adjust your service level as your business needs change. We regularly review your IT requirements and can recommend plan changes to ensure you're getting the best value.
What happens if I'm not satisfied with your services?
We stand behind our service quality with a satisfaction guarantee. If you're not happy with our services, we'll work to resolve any issues. For month-to-month contracts, you can cancel with 30 days' notice.
Still Have Questions?
Our IT experts are here to help. Contact us for personalized answers and recommendations for your business.