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New Vertical Technologies

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Industry Specialist · Medical Practices

Managed IT Services for Medical Practices in Maryland

Physician groups, primary care offices, and specialty clinics need IT that never fails during patient hours. We provide HIPAA-compliant, EHR-integrated managed IT so clinicians can care for patients — not troubleshoot technology.

Get a Free Practice IT AssessmentDownload Free HIPAA Checklist

IT Challenges Specific to Medical Practices

Healthcare IT requires clinical knowledge, not just technical knowledge.

EHR Performance & Downtime

Epic, Athenahealth, eClinicalWorks, or Kareo slowing down during peak clinic hours — delaying care and frustrating staff.

HIPAA Compliance Gaps

Most practices don't know their exact risk posture. OCR fines start at $100 per violation — per record.

Lab & Device Integration

Lab systems, diagnostic devices, and medical equipment that won't communicate reliably with your EHR.

Telehealth Infrastructure

Video visits that drop, audio that fails, and scheduling integrations that break at the worst time.

Patient Portal Disruptions

Portal login failures and sync errors that trigger patient complaints and staff workarounds.

Staff Turnover IT Burden

Constant onboarding and offboarding of clinical staff with inconsistent access controls and provisioning.

Our Medical Practice IT Program

A fully managed IT program purpose-built for the compliance and uptime demands of clinical environments.

EHR & Clinical Systems

Epic, Athenahealth, eClinicalWorks, Kareo support
Lab and diagnostic device integration
Telehealth platform support and optimization
Patient portal connectivity troubleshooting
Medical device and peripherals management
EHR update and patch coordination

HIPAA & Compliance

HIPAA Security & Privacy Rule compliance
Annual HIPAA risk assessment and documentation
Business Associate Agreement (BAA) provided
ePHI encryption — at rest and in transit
Role-based access control and audit logging
OCR breach notification readiness

Network & Security

Clinical network segmentation (staff vs. patient)
Firewall and endpoint protection
Ransomware defense and monitoring
Secure remote access for providers
Multi-factor authentication (MFA) enforcement
HIPAA-compliant encrypted offsite backup

Support & Operations

15-minute average response time — SLA-backed
Support windows aligned to clinical hours
Staff onboarding and offboarding workflows
Named account manager for your practice
Monthly uptime and compliance health report
New location buildout and technology planning

Free Download

Is Your Medical Practice HIPAA-Compliant?

Use our free 12-page HIPAA Compliance Checklist built for healthcare providers to audit your Security Rule posture, identify gaps, and prepare for OCR reviews.

Download Free HIPAA Checklist →

Medical Specialties We Support

Primary CareFamily MedicineInternal MedicinePediatricsBehavioral HealthCardiologyOrthopedicsDermatologyOB/GYNPhysical TherapyUrgent CareSpecialty Clinics

Frequently Asked Questions

Do you support Epic and Athenahealth?

Yes. We support Epic, Athenahealth, eClinicalWorks, Kareo, DrChrono, and other major EHR platforms — server access, workstation integration, update coordination, and performance optimization.

Do you sign BAAs?

Yes, a signed Business Associate Agreement is provided to every medical practice client as part of onboarding. We treat all access to ePHI as a HIPAA obligation.

Can you help with telehealth technology?

Yes. We configure and support Zoom for Healthcare, Doxy.me, and integrated EHR telehealth modules — ensuring reliable connections, compliant video infrastructure, and scheduling integrations.

What if our practice has multiple locations?

Multi-site practices are a specialty of ours. We manage centralized IT across all locations with unified monitoring, consistent security policies, and per-site support coverage.

How quickly can you respond during patient hours?

Our SLA for medical practices is a 15-minute first response. System-down events during clinic hours are treated as critical incidents with immediate escalation to senior engineers.

Let's Secure Your Practice's Technology

Schedule a free IT and HIPAA risk assessment tailored to your medical practice — completed by a real engineer, not a sales rep.

Get Your Free Practice AssessmentCall (410) 417-8591