Your business can't afford downtime. We ensure it doesn't happen with proactive monitoring, redundant systems, and 15-minute emergency response.
When downtime means lost revenue, compliance violations, or patient risk—our zero-tolerance approach ensures your operations never stop.
EHR downtime = patient risk. We maintain 99.99% uptime for Epic, Cerner, athenahealth, and proprietary medical systems.
Trading platforms, payment processing, banking systems—every second counts. Our uptime SLA protects your bottom line.
Missed court deadlines aren't an option. We guarantee access to case management, document storage, and billing systems 24/7/365.
Production line downtime = $10K-$50K per hour. We monitor SCADA, ERP, and MES systems to prevent costly stoppages.
Your online store generates revenue 24/7. We ensure checkout, inventory, and fulfillment systems never go down—especially during peak seasons.
Your customers expect 99.99% uptime. We architect and monitor multi-region redundancy, automated failover, and zero-downtime deployments.
Every minute your systems are offline has real financial impact—lost revenue, compliance penalties, damaged reputation, and stressed employees.
Source: Gartner, Ponemon Institute 2023
Average $427 per employee, per incident
23% of customers won't return after downtime
HIPAA breach notifications, SLA penalties
Vendor emergency fees (3-5x normal rates)
That's 100x less downtime with our managed services.
Zero-tolerance downtime requires redundancy at every layer—hardware, network, power, and instant failover when something goes wrong.
Redundant PSUs with UPS battery backup on critical servers
RAID 10 or RAID 6 with hot-swap drives for instant replacement
Active-passive or active-active clusters for critical applications
Pre-configured backup servers ready for instant deployment
Automatic failover between two internet providers (fiber + cable/5G)
Stacked switches with LACP bonding and VRRP gateway failover
No single point of failure from workstation to internet edge
Automatic site failover and traffic shaping across locations
SQL Server AlwaysOn, Oracle DataGuard, or PostgreSQL streaming replication
Point-in-time recovery with near-zero RPO (Recovery Point Objective)
Data replicated to secondary datacenter or secure cloud storage
Daily test restores to ensure backups are actually recoverable
CPU, memory, disk I/O, network throughput monitored every 60 seconds
AI-driven alerts when metrics approach thresholds (before failure)
Synthetic transactions to verify login, search, checkout functionality
SIEM integration for real-time threat detection and response
When mission-critical systems go down, you don't have hours to wait. Our on-call team responds to P1 incidents within 15 minutes, 24/7/365.
Response times are contractually guaranteed in our SLA. If we miss our commitment, you get service credits.
Most DR plans are untested and fail when needed. We design, implement, and regularly test your disaster recovery to ensure you can survive any catastrophe.
Maximum data loss tolerated. Continuous replication ensures you lose less than 15 minutes of transactions.
Maximum downtime tolerated. Automated failover and hot standby systems bring you back online in hours, not days.
Premium DR Tier: RPO < 5 minutes, RTO < 1 hour with active-active datacenter configuration
An untested DR plan is worthless. We simulate real disasters to ensure your business can actually recover when it matters.
Complete failover to backup datacenter with staff participation
Walk through failure scenarios with your team
Automated test restores of critical systems
Update DR plan based on test findings and lessons learned
Physical datacenter destruction
Encrypted production systems
Extended utility failure
Critical server/storage death
"We were losing customers because our online ordering system went down during lunch rush. NVT built redundancy into everything and we haven't had an unplanned outage in two years. The ROI paid for itself in three months."
Mission-critical support isn't a commodity. Pricing depends on your infrastructure complexity, uptime requirements, and number of critical systems.
Starting price for small environments
Full redundancy & failover
For complex environments
If we fail to meet our uptime or response time commitments, you get automatic service credits:
Credit if uptime drops below SLA (e.g., <99.9%)
Credit if we miss P1 response time
Credit for catastrophic failure (<95% uptime)
Get a free uptime assessment and DR readiness report. We'll identify your single points of failure and show you exactly how to eliminate them.
99.9% uptime guarantee • 15-minute P1 response • Serving Maryland, Virginia & DC
